Question 1

Do you offer contactless delivery and pick up?

Accepted Answer

Yes, contactless delivery is currently available and will continue to be an option even as the COVID-19 pandemic subsides. Just leave a note for your provider during checkout (in the ‘additional delivery information’ section) for no-contact delivery. We’ll drop off your gear at your location and text you when it has arrived.

Question 2

How far ahead should I make my reservation?

Accepted Answer

The sooner, the better! Our busiest seasons are Spring, Summer, Thanksgiving, Christmas, the week of New Years and any other local special event days.

It's not uncommon for Quality Providers to run out of cribs and other popular gear items during these times. We recommend booking as early as possible to be sure you are able to secure the baby equipment you need to make your travel experience as stress-free as possible.

Question 3

Can I pay when the reservation starts?

Accepted Answer

No. We require full payment at the time of booking. We are holding your items for you and are not making the items you’ve reserved available to other potential customers—kind of like a vacation rental reservation.

Question 4

What forms of payment do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club. We also accept gift and prepaid cards that are one of the aforementioned types. We can charge cards of these types from customers anywhere in the world.

Question 5

How do you calculate the number of days in a rental?

Accepted Answer

We count each day that you have the gear as one day. We do not double book days because we need time to inspect and clean the items to our very high standards.

For example, if you are planning to use the equipment starting early evening on Monday and keep it until the following Monday morning, we would count that as 8 days.

Question 6

My baby has allergies or is sensitive to cleaning products. Can I still take advantage of your baby gear cleaning service?

Accepted Answer

We can accommodate most allergies and sensitivities. Please contact us at cleaning@babyquip.com or (201) 695-8094 to inquire about any special needs.

Question 7

Is there a minimum rental period?

Accepted Answer

Yes. As a general rule, we have a 3 day minimum rental period. However, Quality Providers can decide to offer one day rentals for certain situations, such as party rentals. If you are interested in a 1 or 2 day rental, please reach out to the Quality Provider to see if they can accommodate your request.

Question 8

Do you give discounts for renting baby gear for longer periods of time?

Accepted Answer

Yes! If you rent for 9+ days, we'll discount your entire order! (Discount will automatically be applied at checkout.)

1-8 day rental - Daily Rate
9-16 day rental - 10% off
17-24 day rental - 20% off
24+ day rental - 30% off

Please note that long term rental discounts do not apply to delivery fees.

Question 9

Where do you deliver baby gear?

Accepted Answer

As the leading baby equipment rental brand, BabyQuip serves families in hundreds of cities across the US, Canada, Mexico, Caribbean, Australia and New Zealand. Our Independent Quality Providers deliver and set up clean, safe and insured baby equipment to private residences, vacation rentals, hotels and even airports.

Once you complete your order your Quality Provider will be in contact to arrange specific delivery details.

Question 10

How much does delivery cost?

Accepted Answer

Each Independent Quality Provider sets their own delivery rates and the locations they deliver to. There may be extra fees for same day delivery, delivery outside of normal business hours, or on holidays. Please check with the Quality Provider you would like to rent from to get the most accurate delivery costs.

Question 11

What is included in the delivery fee?

Accepted Answer

The delivery fee includes delivery, setup of most items (excluding car seats, safety gates and other baby-proofing items), and pickup at the completion of a reservation.

If a QP has to return to the property for any reason that is outside of our control, there will be an additional trip fee. Typically that fee is a one way delivery fee to your location.

Our website works on the honor system in that you pick the location that you understand is most appropriate. The delivery fees are determined by the distance and time from our location. We may have to contact you to adjust the delivery rate, if the wrong option is chosen by mistake.

Question 12

How do I modify my BabyQuip reservation?

Accepted Answer

Please call, text or email your Quality Provider directly as soon as you know you’d like to modify your reservation for any reason (add items, remove items, extend dates, change dates, etc). You can find their contact information in your confirmation email. The Quality Provider is the person who can make reservation modifications for you. The credit card you used to originally place your reservation will be charged or credited for the changes. If you prefer to use a different card, just let your Quality Provider know.

Reservation date extensions requested less than 24 hours prior to the originally scheduled pick up time may be subject to an extension fee.

Question 13

Are items clean and sanitized?

Accepted Answer

Yes! We require that all QPs meticulously clean all of their baby equipment. Babies' immune systems are still developing and we understand that you as parents or grandparents rightfully expect clean, sanitized products. Items are inspected and cleaned after every pickup and then inspected and cleaned again before the next delivery. We recommend that QPs use organic and/or non-toxic cleaners. Inquire with your QP for specific cleaning products used. You can read more about our cleaning and sanitizing standards here.

Question 14

What happens if I damage the baby gear, return it very dirty or lose the baby gear?

Accepted Answer

You are responsible for the gear once it is delivered to you, and it must be returned in the condition it was received. Please do not allow any food or beverages in any equipment other than high chairs or booster chairs. Please do not allow smoking near any of the equipment as fibers and plastics can absorb the odor. If items are returned to us extra dirty (including vomit or diaper explosions) or smelling of smoke, you will be charged an additional detail cleaning fee of $30 per item. In the event that an item cannot be fully cleaned, or the smell of smoke removed, you will be charged the fair market value to replace the item.

In the unfortunate event that an item is damaged, lost, or stolen you will be charged a reasonable fee to repair the item for fair market value (plus shipping) to replace the item.

Question 15

What’s included when I rent a full-size baby crib?

Accepted Answer

The full-size crib is a standard full-size crib. It’s modern, sleek, and made of real hardwood (some Quality Providers rent metal cribs—please ask your Quality Provider for clarification). The sides do not drop down. It comes with a quality, firm mattress that is suitable for infants to large toddlers, and standard linens that include a mattress cover and single fitted sheet.

Question 16

What do I do if I don’t know how to operate or use a piece of gear?

Accepted Answer

Call your BabyQuip Quality Provider! You can also visit the product manufacturer’s website for additional information and/or check YouTube for a video from the manufacturer. Car seats will always be delivered with a manual, or you will be provided a link with installation instructions.

Question 17

What are the car seat laws in the US?

Accepted Answer

The NHTSA (National Highway Traffic Safety Administration) recommends keeping your child in a car seat for as long as possible, as long as the child fits within the manufacturer’s height and weight requirements. Please use the NHTSA car seat recommendations for children by age: Car Seat Recommendations for Children

Children should stay in a car seat and then transitioned to a booster seat when the vehicle seat belts fit correctly. This is typically when a child reaches about 4 feet 9 inches in height, and is between 8 and 12 years of age. Most children will not fit in a seat belt alone until 10 to 11 years of age.

Question 18

Do you install baby car seats?

Accepted Answer

All Quality Providers are required to provide customers with a car seat manual, or a link to a video that includes installation instructions, but are not allowed to install a safety seat for a customer due to insurance and liability reasons.
Basic instructions are also typically printed on the car seat itself as a reminder/guide. Please always refer to the user manual to make sure the car seat you are renting is properly secured and appropriately installed. You can find a certified technician at NHTSA should you choose to have someone double check your installation.

Question 19

I’m not comfortable installing a car seat myself. Who can help?

Accepted Answer

Tot Squad can help! Tot Squad is a service for busy and traveling parents. They can physically install your car seat at different retail locations, at your doorstep or they can help you virtually. Click here to book a video chat with a Tot Squad Certified Passenger Safety Technician who can talk you through the proper installation and use of your rented car seat. Cost for a virtual seat check is $40, however, if you book through BabyQuip, you’ll get a $10 discount.

You can also find other local places that can check your car seat for proper installation at NHTSA.

Question 20

Do you have insurance?

Accepted Answer

In the event that a piece of gear is damaged, lost or stolen during your reservation and the Quality Provider submits a request for Damage Protection (only applicable to reservations taking place in the US), you will be responsible for paying a $25 minor damage charge and we will cover additional accidental damage up to $1000. You are fully responsible for damages below $25 and over $1000. We know sometimes things happen and we want you to know we got you covered.

Question 21

What is your cancellation policy?

Accepted Answer

Reservations placed prior to Friday March 20, 2020 with a rental date starting in March or April are fully refundable due to COVID-19.

You may cancel all or any portion of your reservation up to three days before the delivery date and receive a refund of all applicable fees, except the service fee (the service fee will appear as a separate line item at checkout).

If you cancel all or any portion of your reservation two days before the delivery date, you will receive a refund of 50% of all applicable fees except the service fee.

If you cancel all or any portion of your reservation the day before or day of delivery, you will be charged in full.

Notwithstanding the forgoing, if you cancel all or any portion of requested services for a rental period that occurs during the week of Thanksgiving, the week before Christmas, the week of Christmas, or the week after Christmas:

(a) at least 14 days before delivery, you will receive a refund of all applicable fees except the service fee
(b) at least 7 days before delivery, you will receive a refund of 50% of all applicable fees except the service fee
(c) less than 7 days before delivery, you will be charged in full.

Question 22

What is the BabyQuip service fee?

Accepted Answer

To help cover the costs of running BabyQuip, we charge customers a service fee between 6% and 8% every time a reservation is made through the BabyQuip platform. The amount of this service fee is based on the reservation subtotal of rental and delivery charges (before other fees and taxes). The exact amount of the service fee is displayed before a customer pays for their reservation and is also displayed in the cart, delivery information, billing information and payment pages.

Question 23

How do order cancellations work?

Accepted Answer

If a Quality Provider cancels or removes a portion of your reservation for any reason the service fee will be returned to you.

If you cancel a reservation, the service fee is non-refundable. If you choose to remove a portion of your reservation, the service fee is non-refundable.

Question 24

Can I cancel a reservation myself?

Accepted Answer

No. If you need to cancel your reservation contact the Quality Provider you rented from directly. Their contact information can be found in the reservation confirmation email. Your QP is the only person who can cancel your order for you. If you are not able to reach your QP please send an email to inquiry@babyquip.com.

Question 25

Why was my credit card declined?

Accepted Answer

Credit card banks have automated systems that determine whether or not to accept charges. This is NOT determined by BabyQuip.

Your credit card bank can decline a charge for the following reasons:

your normal spending habits don't usually include services like this
spending location (have you ever used this card for this location?)
account balance (have you reached your credit limit/maxed your card(s)?)
wrong credit card number, expiration date, security code
transaction amount (high amounts are more likely to get declined)
international credit cards and locations

If your card has been declined, please call the number on the back of your card to authorize this charge and try making the reservation again.

Question 26

What is BabyQuip?

Accepted Answer

BabyQuip is the #1 baby equipment rental service and marketplace offering thousands of baby gear items in over 1500+ cities across the US and Canada. We are improving the way families travel by providing safe and sound rental essentials to make everywhere feel like home. Our Quality Providers rent full-sized cribs, strollers, car seats, toys, books, high chairs, carriers, noise machines, baby baths, bouncy seats, pack ‘n plays, monitors, jumpers and so much more!

With over 200,000 reservations completed, we know how to take care of traveling families. In fact, 62% of parents say renting baby gear from BabyQuip saved their vacation!

BabyQuip fits into a rapidly emerging group of businesses known as 'platforms' or 'marketplace businesses'. Companies like Airbnb, Ebay and Uber fit into these categories. They create value by facilitating exchanges between two or more interdependent groups, usually ‘consumers’ and ‘producers’. At BabyQuip, Quality Providers are ‘producers’ and traveling families, grandparents, or other local customers seeking baby gear are ‘consumers’.

Question 27

What is a BabyQuip Quality Provider?

Accepted Answer

Independent Quality Providers (QPs) are independent business owners who rent, deliver and set up clean, safe and insured baby gear that you own at hotels, Airbnbs, vacation rentals and private residences. QPs are gig-economy moms, dads, retirees or best friend teams who are building a baby gear rental business on the BabyQuip platform.

Question 28

Do I need to buy gear to get started?

Accepted Answer

No. We can get you set up on the BabyQuip platform and open for business before you buy any gear. However, if you already have baby gear that’s clean and safe then you can start with that!
We do highly recommend (but don't require) that you purchase one item—a full-size portable wooden crib. Cribs are the most requested item and could easily be included in your first order. It fits in many cars, and all vans and SUVs. (We'll tell you how to order a crib later.) If you're close to a baby store, or use Amazon Prime, you can actually purchase gear after you get an order most of the time. That's how Quality Providers build their inventory. You can also purchase used gear (except car seats) that’s in like-new condition.

Question 29

Is there a fee to start?

Accepted Answer

Yes. There is a $100 fee to start. This fee covers administrative expenses to get you set up on the platform, your website, your email and all of the training materials.

Question 30

How do I create my BabyQuip website?

Accepted Answer

We do this for you! We give each new Quality Provider a website pre-loaded with the top 40 rented items including images, prices and descriptions. We’ll teach you how to use the custom BabyQuip QP administrative portal where you can add and remove items and update pricing and descriptions as often as you like. The portal is easy to use and you do not need any technical skills to have a beautiful BabyQuip website.

Question 31

Where do I deliver?

Accepted Answer

You decide. Most Quality Providers deliver about 20-30 miles around where they live, and this is completely up to you. This is your business decision and will vary based on the size of city you live in and how much you want to be in the car. You also set the delivery rates. Look at other Quality Provider pages to see where they deliver and how much they charge.

Question 32

How long does it take to get paid?

Accepted Answer

You are paid up front, often before you deliver an order. It takes approximately 2 business days for the payment to show in your bank account once a customer completes and pays for their reservation.

Question 33

How much money do I make?

Accepted Answer

BabyQuip is one of the highest side gig income opportunities—second only to Airbnb hosts! On average, our Quality Providers are earning over $600 a month. Some Quality Providers are making $5,000 or more a month.
You will keep 80% of your rental and delivery fees and 100% of your tips from each reservation. BabyQuip keeps the other 20%.

Question 34

Can I sign up if there are other Quality Providers in my area?

Accepted Answer

Yes! We believe there is great demand for baby gear rentals in every market and to capture that demand, like other platforms (such as AirBnB and Rover) we want to have providers everywhere to best serve customers. Quality Providers do not “own” any town, city or location. We expect collaboration among Quality Providers in an area and see Quality Providers teaming up on large orders and transferring orders to each other when necessary. We want you to meet for coffee, to get to know each other and to support each other.

Question 35

There are no providers in my area. Does that mean there isn’t demand?

Accepted Answer

No! This means we haven’t found a Quality Provider in that area yet. We hope you will sign up and launch your baby gear rental business with BabyQuip in your location so we can start serving that market!

Question 36

How will my performance be evaluated?

Accepted Answer

BabyQuip is the leading baby gear rental platform and we pride ourselves on providing outstanding customer service and clean, safe gear. We expect exceptional service and professionalism from all QPs and that all QPs follow our core values of personalized customer service, reliability, responsiveness, friendliness and positive communications. We evaluate performance with a rating system and will work with you to keep your rating at its highest. Don’t worry, you’ll do great and we’ll make sure to support you!

Question 37

Can I have my own website?

Accepted Answer

You may list and rent your items on any website, however, only orders serviced through the BabyQuip platform will be covered by insurance. Customers who originate from BabyQuip marketing efforts or find you otherwise through BabyQuip must be serviced through the BabyQuip platform. We have many providers who have complementary businesses and promote their BabyQuip business on other websites.

Question 38

Is this my own business?

Accepted Answer

As a Quality Provider, you are an independent business person. This means you get to design your own business and are not an employee of BabyQuip. This is your business - exciting right? With the BabyQuip platform, we connect traveling families to you. You will be dedicated to providing friendly and personalized customer service, clean and safe product delivery, and doing whatever you can to make the families' vacations delightful. You will agree to abide by BabyQuip guidelines and to follow our core values. We will share all of this with you.

Question 39

What do I get from BabyQuip when I become a QP?

Accepted Answer

You get to be part of the largest baby gear rental platform. We have years of experience launching baby gear rental businesses and can connect you with customers immediately. BabyQuip provides training, paid marketing, a national brand, a community of QPs to learn from, industry knowledge, ongoing support and much more! We love helping our QPs grow their businesses. Together, we can help families pack light and travel happy!

Question 40

How do I get started?

Accepted Answer

The first step is to show your interest and submit your contact information at babyquip.com/signup. You will be given some preliminary training materials to help you learn a bit more about BabyQuip and what it’s like to be a Quality Provider. You’ll then set up an information session (a brief 15 minute call) with someone on our corporate team who is also an experienced Quality Provider. We will guide you through all the steps to get started. Most new Quality Providers go live and are ready for reservations and to help customers within a week.

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